Custom Order and Store Policy
Store Shipping Times
We expect your order to be shipped to you in approximately 10 to 14 days. Note: Processing times must be added to shipping times. We cannot ship to PO boxes
Custom Deadline Times
Our standard order production time for custom orders is 10 to 14 working days. Please note your job production time will not start until approval and deposit have been made
Occasionally our production department gets overloaded and we need more than normal production time to produce an order. We try to alert our customers in every case, However, if you have a job that must be delivered by certain date & time, please make sure you inform us of your specific deadline requirements from the start of the order.
If an order is needed in a shorter time frame than our standard order production time of 10 to 14 work days, we will try to accommodate your request. However, rush orders often cause us to run our production staff at overtime hours, resulting in the need to charge additional rush fees
Custom Order Deposit
Customers are required to pay a 50% deposit at the start of an order and then full payment upon order completion before delivery or pick-up.
Order Returns and Misprints
We pride ourselves on maintaining the highest quality in our work. We spend extra attention in the front end of an order to make sure your specific desires are met so when the final product arrives you are satisfied. If your final product arrives and you are not satisfied, please contact us immediately.
Misprinted Garments or Items
Occasionally in large custom orders, a few items are misprinted and are distinctly different than the correctly printed order. Another potential problem is garment or item defect could have made it past our quality control and been included in your overall job. If this is the case with your order, please contact us with the specific item(s) and problem.